In the event of a scam, there are several steps you can take. The first of which is to report it to OLX so we may help with the investigation. Once we’ve confirmed the occurrence of a fraudulent activity, we would always encourage the users to physically report it to the PNP. The PNP would require the victim to formally file a complaint.
The complaint would need the victim to present evidence, so it is important to keep receipts of exchanges between the victim and the scammer. It is then our advice to keep conversations with all transactions on OLX, especially if you haven’t received the item or the payment.
Here are some of the pieces of evidence you can present when filing a complaint to the PNP:
Screenshots of your conversation
Screenshot of the ad
As a general rule, take screenshots of the ads you are interested in before agreeing to transact with the person. This is to secure proof in case the scammer decides to take down the ad after having deceived their victim. A screenshot of the ad can be used as evidence when reporting to the PNP, proving that the it existed to for the purpose of luring and deceiving victims.
Proof of payment or shipment
If you’ve experienced sending money (if you’re a buyer) or the item (if you’re a seller) only to never hear back from the scammer again, you may include the proof of payment/shipment as evidence. This is to prove that you have given your part of the trade.
If you have all or any of these, attach them to your formal complaint so that the PNP may start their investigation. Remember that the more proof you can present, the likelier it is to track down the scammer.
As always, be vigilant when transacting online. For more tips on how to have a safe and secure transaction on OLX, read our cybersecurity tips here.